Want to customise the product/service column in invoices to record the paper receipt no issued when goods so need free text but this column currently uses a drop down box

Thanks for posting your question in the Community, amandajdarley,

I'm here to provide information about how product and services feature works in QuickBooks Online (QBO).

If you’d like to enter a detailed description on the item list, right now it’s unavailable. The option you can do is enter it in the Description field.

To know more how product and services feature works, you can check out these articles:

• How to create and use a products and services list
• Set up categories in Products and Services
• Change Product and Service types

However, if you mean something else, please feel free to reach back out and provide and more details. Have a great day!