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New Member
January 1, 2026
Question

whats happening to QBO ? since the update... Etsy intregrations not fully working.. fees incorrect

  • January 1, 2026
  • 1 reply
  • 5 views

what's going on with Etsy importing sales ? but sticking on " processing " - 
ever since the new update , its becoming really really frustrating as QBO is now become useless ( doing 2-3 times the work ) 

this isn't the first time ( I had sales imported that were stuck pressing for 6+ days ) 


 

and then its importing all Etsy fees ? which the old version didn't do - 

and whats worse is its not even the correct fee. 

for example  
1 fee (1.55 )  
from a sale today  ( but that sale incurred  £4.65 fee ) so its not even importing the correct amount ) 

1 reply

New Member
January 1, 2026

 

 

New Member
January 1, 2026

QuickBooks Team
January 1, 2026

Thank you for reaching out to the Community forum and providing detailed information, along with a screenshot, Trindleberry Pets.

 

Let's troubleshoot the issue you encountered with Etsy integration.

 

To begin, please disconnect and then reconnect the Etsy connection to clear the processing status. Here’s how:

 

  1. In the left menu, choose All apps.
  2. Select Accounting, then Integration transactions.
  3. Locate the Etsy connection.
  4. Click the pencil icon to disconnect and then reconnect.

 

Next, access your QuickBooks Online (QBO) account in incognito mode to check if the transaction still shows as processing or if it loads correctly. If the issue persists, I recommend contacting our Live Support Team, who can securely review your account and investigate further.

  

Here’s how you can contact them:

 

  1. Click the (?) Help button located in the top-right corner of your QBO account.
  2. Scroll down and select the Contact Us button, then follow the prompts.
  3. Choose your preferred method of communication to reach out to them.

 

Our Live Support Team is available during the following hours:

 

  • Callback times: Monday to Friday, from 8:00 AM to 6:00 PM.
  • Live chat: Monday to Friday, from 8:00 AM to 8:00 PM, and on weekends from 8:00 AM to 6:00 PM.

  

If you have any additional questions or need assistance with QuickBooks, feel free to reach out. We’re here to help.