You should be able to manually put in service price and come up with its total when creating an estimate in QuickBooks Online (QBO). You can isolate this issue by performing some troubleshooting steps.
There are times that the browser is full of frequently accessed pages, thus causing some unusual responses to the system. Let's start by pulling up your QuickBooks Online (QBO) account using a private browser (incognito). Here's how:
Press Ctrl + Shift + N (Google Chrome)
Ctrl + Shift + P (Firefox)
Control + Option + P (Safari)
Once signed in, go to the + New button and create an estimate transaction. If it works, return to your default browser and clear its cache. This will refresh the system and remove older data that causes viewing and performance issues. However, if the problem continues, I'd recommend using other supported browsers.
Additionally, you're able to create attractive and professional-looking estimates in QBO. This way, you can personalise and add specific info that matters most to your business. For the step-by-step guide, you can refer to this article: Customise estimates in QuickBooks Online.
Keep me posted on how it goes. In case you have other concerns about managing estimates and other sales transactions in QuickBooks. I'm just around to help. Take care.
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