Why are my receipt photographs not uploading?

Hi there, info-ctsinterior. Let me direct you to our support team so they can check on the challenges you've encountered when uploading receipts through the app.

We've received reports of similar cases related to connecting your First Citizens Commercial Advantage in QBO (INV-100869). To get the help you need, I encourage reaching out through our chat or phone support if you're using the QuickBooks App on an Android. This way, they can help you further and route you to higher-tier support.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

In the meantime, you can upload your receipts through a Web browser. However, if you're using an IOS device, I recommend troubleshooting and clearing your app cache by following these steps.
 
In the QuickBooks Online app:
 

1. Click Menu
2. Select Help & Feedback, then select Refresh Data
3. Then, click Refresh.
    

In your device Settings:
 

1. Go to your device's Settings.
2. Click General, then choose an app that takes up much space. 
3. Select Offload App to free up storage without deleting the documents and data for the app.

Furthermore, you can refer to this article to learn how to personalise your sales forms in QBO: Customise invoices, estimates, and sales receipts in QBO.

Don't hesitate to reply to this post if you still have concerns about uploading your receipts in the QBO app. I'm always here to help you out.