I can share some information so the invoices you sent, @colette-boldy2.
It's possible that QuickBooks is blocked by your customer's email provider. Blocked email notifications are redirected to their spam/junk folder. First, let's review the email address set up in your account. Here's how:
Go to the Gear icon ⚙️.
Choose Account and Settings.
In the Contact info section, review each email address.
Make changes as needed.
Select Save and then Done.
Once completed, send yourself a test transaction to test it. If you’re getting the same result, you’ll have to use a different email address that has a different domain.
On the other hand you'd want to make sure to set Intuit’s service related email addresses as a safe sender or whitelist it on your customer’s account for them to receive important communications.
I'll assist you again if you have other things to do in QuickBooks. Post them here or create a new thread in the Community and I'll be right there with you.
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