Why don’t QuickBooks recognise the pdf receipts I email to them

Hi there.

PDF is a supported type of file when sending receipts to QuickBooks Online. Can you tell us what happens every time you email a PDF copy of the receipt?

Sometimes, the cache stored in your browser gets corrupted and can cause issues with some features in your account. To rule out any browser-related problems, let's try opening your account in a private browser or incognito. This mode prevents your browsing history from being saved.

Here are the keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

Once done, log back in and email the receipt or bill once again. Then, go back to the Receipts tab and check if you can already see them.

On the other hand, you can try using a different supported browser.

You may also want to learn how to create, manage, and track your client requests, projects, and tasks in QuickBooks Online Accountant. This article will give you detailed steps and information: Manage and track your work with client requests, projects, and tasks.

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