Why has the app stop being able to fetch banking transactions.

Hello there, @dchelectrical.

Getting your bank transactions updated is my priority. May I ask for the name of the bank that is not updating? This is for me to further  check on the root cause why it's not updating.

Here are the possible reasons why you're unable to receive updates in your transactions lists.

• They may have implemented changes to their service offerings, Web Connect or Direct Connect.
• An update on your bank’s information such as the name (bank merger), account number and login credentials require you to refresh it in QuickBooks.
• You may have an Inactive Bank Account enabled for Online Banking in QuickBooks.
• There may be ongoing maintenance on your bank’s website.

Let's manually update your bank transactions. Here's how:

     1. Log in to your bank’s website outside QuickBooks.

     2. Review your posted transactions and check for any connectivity error notifications.

     3. Once completed, log in to your QuickBooks Online account.

     4. Let’s perform a manual update on your connected bank account.

           a. Go to the Banking menu.

           b. Choose the Banking tab.

           c. Select your bank account.

           d. If you have an existing standard connection, you will see a Future-proof your connection reminder.

           e. Click Get direct bank feeds.

           f. Enter your Account Name, BSB, Account Number.

           g. If prompted, enter your Multi-Factor Authentication (MFA) credentials.

           h. Click Continue update.

Also, I have here some articles to help you with managing your downloaded bank transactions:

• Open Banking FAQs

• What to do if bank transactions won’t download or there's a bank error
• Match and categorise your downloaded bank transactions

Feel free to leave a comment below if you have other questions or concerns. I'm just a few clicks away.

Hi,