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2
2french
September 27, 2019
Question

I have loaded my VAT number on our Profile - but continously get a message saying "unable to verify VAT number" - how can I fix?

  • September 27, 2019
  • 1 reply
  • 3 views
No text available

1 reply

R
RCVQuickBooks Team
QuickBooks Team
September 27, 2019

Let's investigate why you encounter an invalid VAT number message, 2french.

 

The valid VAT Number for South Africa (ZA) region is comprised of 10 digits and starts with the number 4. Let's make sure you enter the correct format and the valid one when entering it in the Company settings.

 

You can also check your QuickBooks Online version to see if you're using the correct region.

If you enter the correct format and you're using the ZA region, I'd suggest reaching out to our Customer Support Team. They'll investigate what's causing this issue.

 

Here's how to reach them:

 

  1. Click Help on the top menu.
  2. Choose Contact us.
  3. Enter invalid VAT number in the What can we help you with? field.
  4. Click Let's talk.
  5. Choose to Start an email to connect with us.

We have a link here where you can find articles about managing your GST/Taxes: https://community.intuit.com/browse/quickbooks-online-za-en-taxes.

 

Please reply to this post if you need anything else with VAT number. I'm here to help.

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