My sales do not show in the VAT report. I am zero rated, but box 6 is empty. It does not link through automatically. What do I need to do?

Hello, andrew24.

These sales transactions might not have been covered under the report's date range. We might want first to double check this information.
If it’s correct, try checking the report's accounting basis. Also check each of the transaction involved if they had the right VAT code. To do so, you can run the Sales by Customer Detailed report then add the VAT CODE column. Here’s how:

1. Go to Reports from the left menu. 
2. Type in Sales by Customer Detailed on the search box. 
3. Click the Customise tab. 
4. Go to Rows/Columns.
5. Put a check mark for VAT Code. 
6. Click Run report. 

If everything was recorded correctly in the sales report, I’d recommend contacting the support team. They have extra tools to help you investigate and fix the issue. Here’s how you can reach them:

1. Click Help at the top. 
2. Select Contact us. 
3. Provide a brief information about your concern. 
4. Click Let’s talk. 
5. Select Get a callback. 

Our doors are always open, so please don’t hesitate to visit us again if you need anything else.