Recording a VAT refund QB matches the payment but I'm not sure QB is giving the full picture.......

Thanks for checking out the Community space, Bill.
 
I've checked your posts and found that you've published similar questions twice. Please know that my colleague has already answered the duplicate one. 
 
You can view her answer through this link: https://quickbooks.intuit.com/learn-support/en-uk/vat/re-vat-refund-not-posted/01/1518017#M9715.
 
I'll be right here to continue helping if you have follow-up questions regarding this topic. Assistance is just a post away, Bill. Have a good one!