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B
brodders1963
July 11, 2022
Question

We can’t connect to HMRC right now

  • July 11, 2022
  • 2 replies
  • 42 views

Hi

Im getting the  We can’t connect to HMRC right now message and was told by quickbooks to speak to HRMC which Ive now done , they say there is no problem their end

Ive checked my status and details in quickbooks and HRMC and all the details are correct 

I have just changed from sole trader to ltd company 01/04/2022 and my VAT number is staying the same 

My last Vat qtr was 01/01/2022 to 31/05/2022

The open return on Quickbooks is showing from 01/05/2022 to 30/06/2022 so just 2 months 

Any ideas how I might resolve this issue 

Thanks 

2 replies

L
LollyNino_CQuickBooks Team
QuickBooks Team
July 11, 2022

Hello there, @brodders1963. 

 

I found an earlier post linked to your profile about connecting to the HMRC issue. My colleague already posted a response in the other thread so I've included the link below for easy navigation. 

We can’t connect to HMRC right now.

 

If you have any other questions about the HMRC connection, please let me know by leaving any comments using the Reply button. I'll be here to lend a hand. Take care and stay safe! 

D
dboulter
August 2, 2022

Have you managed to sort this one? because im close to requesting my money back and going elsewhere. 

G
GeorgiaC
Level 13
August 2, 2022

Hi dboulter, thanks for joining this thread - 'we can't connect to HMRC right now' is a non-specific message that appears when there is an issue with the MTD connection on the account. This could be due to invalid credentials entered when enabling the MTD connection in QuickBooks (please note: the authorisation process will accept PAYE credentials as well as VAT ones, however only VAT should be used) or the user submitting is the wrong user type (e.g. a client accessing the VAT center in QuickBooks when MTD it is only authorised on an Agent Services Account with the accountant). Do you see a specific prompt when selecting the 'Take action' button on your VAT dashboard? 

J
JHMcPherson
January 7, 2023

Hi, I am getting the same message, "We can't connect to HMRC right now" fro VAT return. I used this on my last quarter with no problems but it has hit a brick wall with this one. I checked the settings and my MTD HMRC connection is ON , also showing as enabled but it won't go any further. Any help would be appreciated

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