When creating a sales product/service a message stating (select category, no item......) appears and it is preventing me from creating sales receipts. Can anyone help?

Hello there,

Welcome aboard to the Community! I can help you create sales receipts in QuickBooks Online.

Can you share the error message you're getting when saving the sale receipt? This way, we can provide the most accurate resolution for the issue. If you can share a screenshot, it would greatly help.

You should be able to create items directly in a sales receipt and create the transaction successfully. Since you're getting unusual results, your browser's stored cache may be full.

It can cause unusual behavior, like getting errors or message pop-ups in the process. I'd suggest you start by logging into your account using a private browser.

This process allows you to access sites without storing data in the cache. Thus, it's a great way to isolate browser-related issues.

Use these keyboard shortcuts depending on the browser you're using:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Microsoft Edge: press Ctrl + Shift + P
• Safari: press Command + Shift +N

From there, attempt to create the transaction again and check if the message continues to show. If it works fine, let's go back and clear your browser's cache to start QuickBooks with a clean slate.

If private browsing doesn't work, use other supported web engines to get the best and most secure experience.

We also have tools to create attractive, professional-looking invoices, estimates, and sales receipts. You can use this link to customise the appearance and layout of sales forms in QuickBooks: Customise invoices, estimates, and sales receipts in QuickBooks Online.

Let me know if you need additional assistance with your sales receipts or entering other sales transactions. We'll be sure to get back to you. Take care!