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QuickBooks Q&A
Account Management

Account Management

2,019 Topics
3,820 Replies

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2019 Topics

I have a subscription but it still says its expired on my account?

No text available

5 years ago

jim-p-borabora-pNew Member

Account Management

Good morning all "I have now finished my 2020/2021 accounts how do I send these onto my accountant " ? Thankyou

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5 years ago

Hwright17

Account Management

6 month discount hasn’t worked

When I re-downloaded the app I was offered a discounted rate of £3.99. Once I clicked ‘buy’ I was charged £7.99. Why is this?

5 years ago

alastair-pickles

Account Management

I can’t access my account as my old accountant has control please help

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5 years ago

Andy Bates

Account Management

Cancelling Self Employed subscription

I took out self employed subscription and then subsequently found this option does not support my CIS billing. I queried this and was advised by Quickbooks to cancel the self employed subscription and take out the quickbooks for small business instead. I did as requested and cancelled the self employed and applied the Essentials option, however when the Essentials account setup - it directs me back to the self employed version and I still cannot do CIS but am not paying a much larger subscription fee.  I am not sure why the system transfers me back to the self employed version after I cancelled it Help!!!

Every time I open the app it goes to the offer/subscription page. I do not want it to do that. I tried to sign up for the 2.99/ month but 11.99 came off my account.

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5 years ago

plantjonesgarden

Account Management

How do I contact customer support as I’ve been over charged for my subscription

No text available

5 years ago

saphrox-icloud-c

Account Management

I have a subscription but it won’t let me use it and I’m desperate to use it!

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5 years ago

kerryrowberry1

Account Management

How can you re start your subscription

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5 years ago

jeremy.hill

Account Management

How do I get my former accounts to give me super admin rights?

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5 years ago

Matthew Bould

Account Management

Data access after subscription cancellation

Quick one, QuickBooks are telling me that after subscription cancellation, I have only 1 year to access my data, after then it will ALL be deleted, yet (other than downloaded reports) they have no way for me to keep all the relevant information, for instance all the receipts I have added to the transaction lines. By law business data has to be kept as we all know for 7 years. Legally speaking this is a requirement that includes QuickBooks, yet they think otherwise. (I know Xero abide by the law here and hold it for you to access for 7 years, for a fee)Anyone else come across this issue? 

5 years ago

agodfrey326

Account Management

I cannot open the my accountant tab

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Since my PayPal introduced 2 factor authentication I cannot get quick books to connect. Has anyone else managed to get it working?

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5 years ago

hasan2020cpa-gma

Account Management

Hi, Can you please inform me the opening a plus account of quickbooks online USA and per month subscription ?

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Please can you provide me with password details as I have face recognition on my account and what my accountant to be able to login too?

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5 years ago

XPH

Account Management

Id like to revert to the former Platform was using beyond two months ago

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5 years ago

info-ollieandmac

Account Management

You asked I’ve not been able to send any invoices and my subscription is saying it’s expired though it’s not. Cancelled subscription and resubscribed but still no luck

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5 years ago

serafinabaffa-ho

Account Management

I cancelled my free trial

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5 years ago

Anonymous

Account Management

I do not have an option to add my accountant

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5 years ago

deecee-ayrshiree

Account Management

It won’t let me log-in to the desktop version, it states user unavailable... ?

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5 years ago

kctrans1-outlook

Account Management

Can I change my QB to be with a accountant license without losing all my information?

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5 years ago

datingfactory

Account Management

unable to view the currency field in the new account window

We have existing AR accounts set up in EUR/USD/GBP (home currency is EUR and multi-currency is on)Need to create new AR account but currency field is not showing.Can see change currency on other account types (eg. Cash, Fixed Assets) but no longer on AR and APHas something changed on QB (all my team members have same problem)? help please 

I can’t seem to Log-in on my PC or connect my account to the Tradify App that I use.

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5 years ago

adezyanian

Account Management

Transfer license from client to accountant not working

My client Marcfort LTD had tried transferring billing for QBO to me as accountant a number of times and He has received an email saying pending for me to approve but I cannot see this anywhere when I log in.

Can I change my QB account (provided free by my accountant) to paying QB direct as I'm leaving my accountant. Or will I lose my records if the account was set up them?

No text available

5 years ago

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