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New interface is terrible and NOT an improvement. Stop messing with it

Forum|Forum|1 year ago
June 27, 2025
31 replies
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QuickBooks Online

Best answer by Emma_P

How do I switch back from the new QuickBooks Online interface, or make the new layout easier to work with?

There isn't a broad option to switch the whole interface back to the old version right now, that option isn't something you can request or turn on yourself. What you can do instead is customize what you see and send feedback through the channel that actually reaches the product team. One more targeted fix below if your specific issue is with customer statements.

Customize your homepage and workflow

Rather than a full revert, this lets you rearrange and highlight the parts of QuickBooks you use most, which can offset some of the friction from the redesign. Details: Get started and adjust settings after you sign up for QuickBooks Online.

Statements not showing older unpaid invoices

When you create the statement, choose the Open Item statement type.
Set the Start date field far enough back to cover the older unpaid invoices you need included, then set the Statement date and End date, and Save and send.

Open Item lists all unpaid invoices from whatever start date you set through to the present. Note: this statement type used to run on a fixed 365-day lookback from the statement date rather than a date you set yourself, so if you've used it before and it behaved differently, that's a recent change, not something you're doing wrong. See Create and send customer statements in QuickBooks Online.

If the new layout freezes or won't load properly

On the web, clear your browser cache and cookies.
In the mobile app, clear the app cache (or sign out and back in). A common cause of a broken-looking new layout is stale cached files.

Tell us what isn't working

Select Settings, then Feedback, describe the exact change, then select Next.
If the in-product Feedback link doesn't respond, clear your cache and try again, or post it at the QuickBooks Online feedback site (feedback.qbo.intuit.com).

If you tell us the specific screen that got harder, for example invoicing steps, the mobile app, or a report, we can point you to the exact fix or make sure that detail reaches the product team with your feedback.

Official sources drawn from:

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NerbynMaeI

QuickBooks Team

I understand the frustration, and your feelings are valid, CaptainEon.

To begin with, may I ask for the specific changes you find terrible, whether it's from banking or reports features in QuickBooks Online (QBO)? Any information will guide us in refining our interface to better meet your needs.

Alternatively, I highly encourage you to provide feedback on the changes to our product team as they value user input and can consider them for future updates.

To send the feedback, you can follow the steps below:

Go to the Gear icon and click the Feedback option.
Type in your comments or product suggestions.
Click the Next button to submit feedback.

You can also review our QuickBooks Online Feature Requests website for any request updates.

Here's a resource you can explore about customizing your QBO homepage to highlight the info that is most important to you: Get started and adjust settings after you sign up for QuickBooks Online.

You can always come back on this thread if you need further assistance with any QuickBooks concerns.

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SteveLane

I like your suggestion to click the gear icon and select feedback. It would be fine if that link actually worked. Something else that has stopped working and not been fixed for quite a while now.

H

HowisThisSiteThisBad

This is the most horrific service 😞 I truly can't believe how bad it's gotten. Especially after this latest update, and now a pricing increase for literally no reason... I am being forced to look for a new service.

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Marla123

CaptainEon, I agree with your feedback. I contacted customer service today regarding the new interface. They said I can't switch back to the old interface because QuickBooks "randomly" chose a select number of customers to have that option available. I've been a loyal customer for decades, and our "feedback" to the developers goes out into thin air. They never listen to their customers. They are only concerned with their bottom line. The moderators on these community forum topics have the same tired, scripted answers. I've said before that I don't care about the "badges" I've earned for my engagement on the forums. I want my feedback to matter, along with all their other customers. I don't have an issue with change, as long as it actually makes my work more efficient. The changes actually involve more steps. There is no customization with invoicing, as many customers have also requested.

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Zaftique

What's even more annoying is that I'm trying to update my logo, and even though I'm using the exact same *everything* (only the font is different), suddenly any new .png i upload is crappy and distorted no matter how we try to fix it on our end. I'm so fed up with this crap.

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Stu iom

I’m finding the invoicing side of things horrible to use via the QB app with the new update.
It was so simple to use before, stop messing with it !!
Unless it’s fixed very soon I will be moving to another accounts program

A

AquaShowerDoors

QuickBooks is one of the worst companies I’ve ever dealt with.. I am so used to working with them that I have not switched yet, but this might be the last straw. This new mobile layout is trash. I can’t believe they continuously change their layouts on desktop and mobile without even giving an option to continue to use the same system you are used to.

it should be illegal. It is honestly so bad.

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AquaShowerDoors

I resolved my issue. I had to clear the app cache I guess it was just not working before.. but they still should not forcefully change the layout as much as they do

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sallybennett1

It's the statements I don't like. They used to show all outsanding invoices, regardless of age - original sum and unpaid balance. They now only show original sums and, if the invoices are older than one month, you can't see them listed individually. It's awful and really unhelpful.

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ClaireSamanthaS

QuickBooks Team

We hear your sentiments, and we appreciate you taking the time to bring this to our attention, Sally.

To clarify, are you referring to the Customer Statement feature? If so, the good news is that the functionality hasn’t changed. It can still display transactions from the past 365 days as long as the statement date range is set correctly.

To view all outstanding invoices, including those older than one month, you’ll want to select the Open Item statement type. The invoices will appear once you send the statement or when clicking Print or Preview.

Let us know if you have additional questions or concerns. Our Community forum is here to help.

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Maxhockin

I completely agree. QB used to be user friendly. quick to use on the phone and all functions available within a few clicks.

it has been ruined by the latest update. invoices freezing requiring a reboot. items requiring specific search inputs in order to be found - if you search for an item in a non specific way it cannot be found.

who exactly authorised this DOG SH!T update

I will not be renewing my annual QB plan

1 step forwards and 5 steps back

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LlewellynK

I don't want to spend time learning a new UI. This tool is not a here for my enjoyment and to give me good feelings. Its sole purpose is to ensure I manage my company and taxes well. When you change things, you force me to spend time (which is money) to figure out how to do the same thing I could before in your new UI.

There is zero value in a new UI for me.

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marcus1212

awful redesign.. nows slow. and full of double menu clicks.. its ruined it.. we are now looking to move away from this platform after many many years.. its most certainly not an improvement.. its good backwards. those idiots who think there clever in redesigning do not consult customers. they all need sacking.

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powershoe8

I came here to say the same thing. You guys keep on charging us more. And keep messing with it, and you're making it worse. A lot of us will leave for another platform if you guys do not fix these issues.

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JenniferHuang

Quickbooks has gotten worse. We were forced to update to the latest version and it completely changed Shipping Manager. Shipping Manager is absolutely terrible now. It doesn't save account numbers like it did before and requires a phone number for every shipment. What's worse is that my Shipping Manager won't even work and QB team can't even figure out why. It's definitely a QB internal bug and glitch... This makes it really frustrating to use.

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How do I switch back from the new QuickBooks Online interface, or make the new layout easier to work with?

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