Account Management

Exact message is, "We can't find anyone with [users ID]".  The user ID has been checked at "Manage Users".  How does one fix this?

My client has 20 franchisees using QBO, is there a way to consolidate their data into one so I can connect to the data source?

How do I give my Accountant access to my account?

I have Quickbooks Pro Desktop 2018.  Bought in 2018.  Have used 5 yrs.  Didn't register.  Now recently had laptop repaired.  Wiped all software.  Reinstalled Quickbooks Pro Desktop 2018.  Have license number and key.  Installed OK.  Won't activate.  Says I need to update my software.  Did all updates in Quickbooks.  Restarted.  Still won't activate and says I need to update my software to activate.  Help?

Need help determining which version of QB will allow me to account for ALL of the following: - Married, professional couple ("A" and "B") have a professional/medical consulting "private practice." Each is a sole proprietor.- "A": records income from selling services of an unrelated subcontractor professional clinician; records practice expenses including rent and Payroll (one Employee - office manager); "A" files T2125 re Business income: - "B": records income from (i) part-time Employment (T4) income and (ii) consulting income from private practice; files T2125 re Professional income- "A + B", as a couple, also want to account for personal finances (combined net income, shared/personal expenses, joint assets, joint liabilities, net worth) Do I need 3 "companies" to accomplish this? If so, is there a way to efficiently integrate/share data among them? TIA 

Hello! Looking to do my Corporate Income Tax and I'm running into something I'm unfamiliar with. To keep it simple, I'll make up some numbers here, my business is construction, general carpentry and contracting. Lets say this: Total amount of money collected from clients: $120,000Total amount of money spent on materials for clients: $20,000Gross Income without accounting for material reimbursement from clients: $100,000Total payroll cost: $40,000 Should have profit at: $60,000  In my "profit and loss" report it is saying: Gross profit: $100,000Material Expense: -$20,000Payroll Cost: $40,000Total Income: $80,000   I have the material cost set up as an expense in my Products and Services. I just now set it as 'non-inventory' which hasn't corrected the issue for previous profit and loss reports. Wondering why it is saying the material reimbursement I'm paid is not part of my gross profit, but it then deducts it from my payroll cost.&n

Is there anyone in the community who could commit to giving me a training session on the QB Online?

Hi,I have an invoice and being paid.I want to do the refund for that particular invoice via API call How can I do that? What are the steps I need to follow ? Thanks

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We had our previous bookkeeper/accountant set up our quickbooks and chart of accounts. They did not set it up the way our business is structured, what is the best way to fix this? Do we need to delete everything and start from the beginning?

I was trying to move two clients from Accountant-billed subscription to Client-billed subscription and both accounts now show canceled.

I'd like to give someone in my company access to QBO to help with margin and sales analysis, AR, AP, etc. But I don't really want her to see individual salary information.  And actually ideally commission information. Is there any way to do this?

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I have already invoice a customer . I want to create an estimate and supplier billing that I can associate to that invoice . How can I do that 

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I am onboarding a client who currently has QBO with another accountant. How do I get them to switch over to me and still keep the data

Hello everyone. Our company is in the process of transitioning to another accounting software from quickbooks online but we would like to retain our historical records in Quickbooks Online. Does anyone know the cost of retaining historical data in quickbooks if we don't continue to use it anymore? We won't be using it going forward but would like to access our historical data in there already.

I currently use QB Desktop Pro 2019 and am considering moving to QB Online.  I have multiple company files on QB Desktop.  It doesn’t look like the online version supports multiple company files.  Is this correct?  

I’ve tried also to download the trial version of QB Desktop in order to import my QBO info into QBD but I can’t even do that. QBO only exports in excel. Unless I can find a solution, I will need to change software, this is unacceptable. I’ve seen this problem in the community before from 2016 but it is still not fixed!

How I can make sure it is activated? In the email sent to me it says click on gear icon and then click on My account. I cannot see my account. Please help. Thank you