Account Management

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I have two users tracking mileage on their QuickBooks phone apps, but only one shows up online (even when the other user signs on online). How do I get both to show?

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4 years ago

gcmcpa

Account Management

After hours help for login issues?

Is there any after hours help for login issues? I have QBO accountant, working towards the June 30 corp tax deadline so working late. QBO will not allow me to log into my client's account... it keeps going into their tsheets account which is not what I need access to. I can access QBO accountant and see my clients but when I click the link for their QBO Plus account it goes to tsheets. There is no afterhours support so I will lose the ability to complete tasks for tonight - very frustrating.

4 years ago

VintageJ

Account Management

Is there a way to hide projects from users or limit project managers to see only their projects?

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4 years ago

Scott_K

Account Management

I need to gain back control from the Quickbooks Online Accountants version.

In the past, I had an accountant's version of Quickbooks Online installed so I could delete something. Now after playing around with it I no longer have normal access to two of my companies. After spending 5 hours with Quickbooks help, and not getting anywhere, I am getting desperate to get things back to the way they once were.All the lady could tell me was that I need a plan that has another user so I can use that user to get myself off of the accountants version.Are there different levels of technical help at Quickbooks? If yes, how do I contact them? Spending all of a Saturday afternoon with Quickbooks help trying to deal with this and not accomplishing anything is beyond frustrating.

How do i remove a cc from my linked accounts. i no longer use that cc for work and would like to update my information

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I just recently purchased the download version of Desktop Quickbooks Pro 2021 for a custom product that we sell.  I have already set up the Inventory under the Inventory Part that we sell and had on hand at Dec 31, 2021.  After more research, I see that it should of actually been done under the assembly tab.  However, that option is not there.  The only options available is to add a Service, Inventory Part, Non-Inventory Part, Other Charge, Subtotal, Group, Discount and Payment.  How do I go about getting the Assembly option?

4 years ago

WB HMaR

Account Management

Unable to switch off google billing

Hi, I recently started a business and wanted to use your software. I made an account on quick books online via my pc, and I was going to get the essential plan but I got side tracked. Later I installed quick books accounting on my phone thinking it was the same thing and started the trial, went to use the pc and checked the account on there, it said I was on the starting package. I wanted to switch over to the essential package but it wouldn't let me saying I was on Google billing. I looked all over the web page account settings, quickbooks account settings, billing and subscriptions and I found no option to change it. It just says "looks like you're on Google billing". I checked Google play store AND the Google play website and I did not have any active subscription or trial on any. I want to use this on my pc and I can not switch the plan, or billing, or anything. 

4 years ago

blackironindustr

Account Management

I just downloaded and paid for a subscription to quickbooks desktop pro then realized it doesn't work on Mac so I cancelled my subscription, will I still be charged?

I just downloaded and paid for a subscription to quickbooks desktop pro then realized it doesn't work on Mac so I immediately cancelled my subscription. I just want to make sure I won't be charged for the first billing period. Can someone help with this?

Hi, need some help, called the support center but they have no idea how to assist me. Have this error in my Dataswitcher:Error after conversion, differences found in DS postcheckWhat does it mean? Does it have an impact on my conversion from Acomba to QBO? See attachment Thanks.

Can I start over with a new Company within my 'Your Books' in the Pro Advisor portal? I have been using this as my testing area. Can this be done? Tony.

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4 years ago

rhtaxfiling-gmai

Account Management

Where can I find the new client checklist that was used in the first module of the QuickBooks online certification? Thank you.

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Need help with upgrading subscription made through app

I started with easy start for a free month and I am trying to upgrade to essential and pay for it but on my App Store subscription it is only letting me choose easy start. How do I upgrade. ?

I need a Training Session And I have some doubts

My Email:-xxxxxxxxxxx@xxxxx.xxxCompany Email:-xxxxxxxxxxxxxxxxxx@xxxxx.xxxContact Number:-xxxxxxxxxx

4 years ago

CariD22

Account Management

Will Quickbooks Desktop Pro Trial version data move over when license is purchased?

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4 years ago

1805

Account Management

An error has occoured in the script on this page

Please solve the problem asap

4 years ago

prestigeexterior

Account Management

Error code 3371-1 Cleaned the cookies on the computer, now my license info is gone. All other programs came back and reset just fine, except for QB.

i found one reference to this question. tried the stuff it said. run the file from the c-drive, didn't work. delete the entitlement file, could not find it or I don't have one

What is the process to delete or remove entries left after account reconciliation in Quick Books Desktop. They are bank transfers, journal entries, etc.

What is the process to delete or remove entries left after account reconciliation in Quick Books Desktop. They are bank transfers, journal entries, etc. that are months old.

4 years ago

gayle13

Account Management

What do I do if an employee keeps getting the message 'sign in is temporarily locked?'

We have tried waiting an hour or more, I have tried making him inactive but it still comes up locked out.

4 years ago

emil-boctor-mark

Account Management

I need to cancel one user log in

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4 years ago

KD910