Account Management

Hi.  My company has set up inventory items and mention zero sales price and zero purchase price. This has affect my cost of goods sold. How can I solve this problem?  

I set up email forwarding a few months ago and tested it. It worked perfectly. Now when I try to use the same function I get an email from Intuit that my email forwarding is not set up and takes me to QB online to set it up. But I don't use QB online I use QB self-employed.  I chatted with support, no help there, the representative said "It's a problem with your email provider" which is just stupid. I didn't find a phone number for technical support. How do I fix the problem? 

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I was charged Monthly payment even though it was a free month of trail. Please advise

Paid my subscription on google play . Says in quickbooks I'm good till may 17 .but when I try in invoice someone says subscription is expired

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Hi.. how can I connect my Work ID in QBO..currently its updated with my Personal ID and I am not able to receive QBO invitation on my work ID.

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Unable to receive QBO invitation at my company's ID, for the time being it is created on my yahoo ID. Pleas help how can I swtich my login from personal to company's emai

Unable to receive QBO invitation at my company's ID, for the time being it is created on my yahoo ID. Pleas help how can I swtich my login from personal to company's emai

I need to record my year end adjusting entry but asking me a password, what's the password?

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where is my product key information

We would like to have users in QC location be able to view reports and enter payroll in their preferred language, and same in ON. Is a multi-lingual profile possible or do we need to have one unhappy location?

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I can login via my iPhone and iPad so this is only a problem with my desktop, QBO online.

Since I've changed my billing to my accountant, I've been unable to access my Quickbooks. It directs me to update my user profile. No problem, but it freezes each time I attempt to update. I'm no longer able to forward receipts as it says I have no access and I cannot get into my account to make any updates.

Sent email prompt for new employee to finish setting up their account but they seem to run into the same issue each time : "I tried the reset password option on my computer (instead of on my phone) and punched in the code but it says i need to do a secondary verification and to choose an option, but there are no options"

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Hi there! I am in need of help . I am trying to verify my newly acquired client's books and I am unable yo see any transactions or data entry. She recent subscribed to Easy Start and I am her accountant on her account . She claims she has manually entered her invoices for the prior year and is now needing help with transaction entries. How do I view her invoices that she claims to have entered and start on transactions? Need to Access ASAP as this is for tax purposes . Thank you .  

Hi there! I am looking to connect my current client that already has a Self Employed subscription , not via me to my QBO accountant . As she needs my help with her books . How do I do this ? I have asked her to connect via the gear add an accountant but she does not have that option.  I need Help ASAP!! Thank you 

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Quickbooks Canada premier user, have operational 3rd party software imports directly into QB, how to convert vendor invoices that are imported in CDN $, to US $, note vendor account is in US$ in QB.issue is other software converts from US$ to Cdn$, but can only export the converted value (in Cdb$).Any ideas, workarounds, or app add ones?thanks.