Banking

I lost connection to my bank 5 weeks ago. I was told by QBO support that I needed to upload documents in order to get reconnected. I did this on 2nd July and nothing happened. The suppport agent finally told me that the documents were not received so I resubmitted them on 22nd July.  This time I sent a screenshot to prove that the documents had been submitted to the same agent. Since then there has been no communication at all. When I emailed today I got the following reply:Thank you for your email. We would love to help you with your question but are unable to find an existing open case for your request.Please send new questions through one of the support sites listed belowAs you can appreciate this is incredibly frustrating as I actually have a case number and had been receiving communication from a support agent. This is terrible customer service.Fiona B  

Only impacting Standard Bank, other banks are working.