Banking

When I issue an invoice for GBP100, the client does pay GBP100 through bank transfer, but the bank will charge (say) GBP1 for the transaction so I actually get GBP99.  How do I enter these into QB?  In fact, do I pay tax on GBP100 or GBP99?

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Hello We have an invoice dated 30.1.2023  that has been matched to an open receipt from 03.10.2022   We have tried to clear it but we need to undo the deposit first,  how do I do this?

We use an external payroll company, so when they provide us with the figures we import a journal that debits the salary costs to "expenditure" accounts (salary, Er NI, Er Pension) and credits "current liabilities" accounts ready for the outgoing payments (to the employees, HMRC and the pension company). When trying to match the auto-downloaded bank transactions for the outgoing payments, the transactions in the "current liabilities" accounts don't show up on the list for "find match". It appears that QBO only matches bank transactions to those in the "expenditure" accounts and ignores everything else. How do we match the bank transactions with the transactions in the "current liabilities" accounts?

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i have bank of scotland set upquickbooks online.i cannot access any transaction older than january 1st 2023?is it possible to access last year's transactions?

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Hi there I have been reconciling my accounts and all was working fine but now there seems to be an issue. A £10 difference in July which is causing a standstill. I have checked this against the bank statement and combed through each transaction but cant seem to find an error anywhere. Are there any other ways I can check what is wrong here? Many thanks! Hayley 

E.g £1500 has been paid that needs to be split over 2 invoices, when I try match against the 2 £750 invoices that is the message I get.

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HelloI've not been able to connect to CAF Bank for 5 days now and get an error code 105 on QuickBooks.  I have tried disconnecting/reconnecting and same thing happens.I spoke to support who said it needed to be investigated but are now saying there is no open 'ticket' about this.Wondered if anyone had the same problem and had been able to fix it?Thanks

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Hi, I've been unable to split my sales transaction for the past week. When I try to drop down the VAT box on either line there is no response. I have tried switching browsers on my PC, anyone know how to fix this please as the transactions are beginning to stack up. ThanksFAC

Can you advise how to set up bank rules in the bank feed

My desktop version of Quickbooks shows a bank balance 409.99 more than the actual bank balance. The mobile version of quickbooks shows a bank balance 171.77 less than the actual bank balance. Both have been updated at the same time. I thought it was supposed to be cloud based so the same figure would show on mobile and desktop.

Hi All, The bank register has a balance that is £1 different from the bank rec.  Bank rec matches the bank statement but there are no unreconciled items in the rec window or in the register. Any ideas how to fix this, been on the phone to Support for 45 mins and they cant help. The accounts for the year have been filed but I dont want this issue to follow the ledger going forward, Id be happy to journal it out but dont know how without affecting the bank rec that balances?

HelloWe have to re-authorise our bank in QB's which we do every 90 days no issue.  This time however we have tried multiple times and it goes through and says connection complete, big green tick, then we get it say "this account stopped syncing because there's a new way to connect it"  And when you press reconnect which seems to be the only option it gives you, it just asks for the same info and the same thing happens.We have tried using incognito browserWe are with Santander if that makes a difference.I really don't want to disconnect and reconnect as I have some items not matched that I'm not ready to match as yet, and always have some unmatched because of the way we process things.Help!

I inadvertently showed the end date for the bank reconciliation as 1/31/23. I need to change it to the correct date 12/31/22. How do I do that? 

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It's telling me I've lost connect to one of my accounts, but wont let me do a new verification. It's not even showing me a total balance on the account that is still connected. When I click on the link to re-authorise the account (which should be ok until 14th March) nothing happens.  Very frustrating - especially as I cant find anywhere to report an issue.  Any helpful suggestions? 

I have created a Project under a Customer and added a time entry. I clicked on "Save and Add New" to add a second time entry but the only option then is to add it under the Customer, not under the Project. The project doesn't appear in the drop-down list of options. So now only one entry is under the Project but both show up under the Customer's transactions. I want them all to appear under the Project, as I have multiple Projects for this Customer. Any suggestions? Thanks!

Hi,I have used the pay bill option to pay foreign currency creditor payments. After paying and confirming that paid amount did not come to the bank account to set off against. Now bank paid amount is available on the Bank Credit side. But I can't see any matching amount to set off against. It is also not in the Undeposited fund a/c or any other dummy account.