Banking & Currency

When will the connection to banking be fixed? This issue has been going on, for months. The last time this happen I was told to disable my two factor authentication and then lync QB and RBC. Which I won't be doing. So I need to know when there will be a solution, especially since QB rates keep going up but issues like this remain unsolved.

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Hello, I live in Canada and recently subscribed to QuickBooks EasyStart for my business. When I created my QuickBooks account I gave it access to my online banking business account with RBC.Unfortunately, now I am getting regular alerts to my RBC Mobile App saying "It looks like you are trying to log on from a different device. Please confirm this is you". And I have no idea if this is an alert related to QuickBooks or to a fraudster. Here is my question: Is there any way to change the way QuickBooks accesses my online banking from an automatic access whenever it wants, to only being able to access my bank account when I am actually logged into QuickBooks and manually authorize the access? Thanks very much!  

Where are my receipt scans.

My corporate account currently has its main chequing and savings account linked to Bank of Montreal.  I have opened a Corporate High Interest Savings Account and a Long Term Investment Account using WealthSimple. I intend to send money from my BMO account to my WealthSimple Account, and I would like to track the transfers and interest earned using Quickbooks Online. When I try to "Link Account", WealthSimple is not an option. Is this possible?  

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What is the current fee for bank transfers? Has it changed to $20.00??

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Hi,I'm trying to pay a vendor and when i go to print the check that vendor name isn't on the first line above the amount. The Date, amount, and the address of the vendor is there, but no pay to the order name. Is anyone else having this same issue? QBOCare told me to order new checks, but how does new solve the this with the system not printing the check that vendor name. 

I created a bill for a supplier with the details provided and the payment was issued.  I was given the wrong account information, and the payment I attempted was reversed. Now the money has returned to our bank account, and it's showing in my bank transaction feeds. How should I record the returned payment expecting that i have to pay the same amount when they get back to me with the correct information? Please help me to how to record the over payment from bank feeds and also process the payment without creating another bill. Thanks in advance.

When I click update on the bank transactions, it spins and then says it's updated but there are no transactions downloading to categorize even though we know there are transactions waiting to be downloaded.  Is this a current issue.  It was updating a few days ago but now nothing is being brought in.  No error codes come up either.  

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Can't update our bank account information in QuickBooks

This is the error message I receive when I try to resume reconciling: Your account isn't ready to reconcile yet Your beginning balance is off by $850.00. We can help you fix it

I uploaded my Visa statement into QuickBooks and I categorized all the expenses. Now I clicked on one of the entries to modify something and the system is asking for a payment account. I paid by Visa but my Visa doesn't show up, only my bank accounts accounts or assets accounts.  Do I have to select something else than Visa? I mean ultimately, I paid for the Visa statement through the bank account but first step I paid through the Visa account. TIA :)

I couldn't find some September and October transaction

For a couple of my clients the bank feed appears to update with the "Updated moments ago" showing - however no transactions past October 6th are downloaded.  This appears with both the Royal Bank and Scotia Bank.  We tried to re-link the feed, but on the bank login mapping - we cannot choose the proper GL - only option is to create a new GL which we do not want to do. Any ideas of what's going on and if it will be fixed?

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Seems this has happened in the last week.

Anyone else having this issue?

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