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A
arielbravy@gmail
November 24, 2025
Question

Amazon Integration with Quickbooks Self-Employed Not Working

  • November 24, 2025
  • 1 reply
  • 1 view

I am unable to get the Amazon integration working with Quickbooks Self-Employed so that it automatically pulls in my Amazon purchases. I'm following this tutorial and entering in my info via Labs, but after saying "Connecting to Amazon..." for a while, it eventually times out and says "Unable to connect to Amazon. Please check your credentials and try again." I've also tried different browsers, clearing my cache, etc. as recommended here, but no luck either.

 

Are there any other tricks needed to log in to Amazon and integrate with QB Self-Employed?

 

Thanks for your help!

1 reply

L
Lyn_DQuickBooks Team
QuickBooks Team
November 24, 2025

Hello, Ariel.


Thank you for reporting the issue with connecting your Amazon account via the Labs section of QuickBooks Self-Employed (QBSE). We appreciate the time and effort you invested in performing the initial troubleshooting steps.


To integrate your Amazon account, ensure that it's turned on.


If you still receive the same error message, for the fastest resolution, I recommend contacting our Live Support team. They can run a real-time diagnostics and walk you through the required steps needed to successfully connect your Amazon account with QBSE.


Here's how to reach them:
 

  1. Sign in to QBSE and click the Help icon in the upper-right corner.
  2. Click on Contact Us at the bottom of the page.
  3. Type your concern and click Continue.
  4. Choose Callback or Chat to connect with a representative.

 

One important thing to note is that QBSE is being replaced by QuickBooks Solopreneur. It's our latest app designed for the self-employed. We strongly encourage you to learn more about this new offering to ensure a smooth and convenient transition.


More information can be found in the following articles:
 

 

As a business, I understand the importance of connecting Amazon to your QBSE account for an easier experience when it comes to categorizing your transactions. Please reply to this thread if you have any additional questions about QuickBooks integration.

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