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D
drap
February 18, 2026
Question

Not able to export report into Excel

  • February 18, 2026
  • 2 replies
  • 29 views

Hi,

From last week onwards I'm not able to export reports into Excel. I don't get that option any more. Only forth option "create a comma seperated values" is enabled.

I'm still using desktop application. Rather old one - QB Pro 2015.

Can anyone help me how to re

2 replies

G
GebelAlaina_MQuickBooks Team
QuickBooks Team
February 19, 2026

Hi, @drap. The export to Excel options being grayed out can happen if Microsoft Excel is not installed locally on your computer or there's a program damage.

To fix this, please ensure that Excel is installed directly on your computer and not accessed via a network. QuickBooks Desktop Pro 2015 works best with the 32-bit version. If that doesn't do the trick, a quick repair of your Microsoft Office installation to resolve damaged components.

If you still have trouble, please follow steps 4 through 6 in this article: Fix export to Excel issues in QuickBooks Desktop.

Please let me know if you need further assistance. I'm always here to help you!

P
PCCathy
February 19, 2026

We started seeing the same problem on February 9, 2026 on all of our user's computers so I don't think repairing Excel is going to fix the issue. Have you found a solution?

Morgan_B
Morgan_BQuickBooks Team
QuickBooks Team
February 19, 2026

Thanks for joining this thread, PCCathy.

 

I want to make sure you're able to export your QuickBooks Desktop reports to Excel. 

 

Excel being grayed out is usually caused by an integration failure, often due to an unsupported Office 365 version (browser vs. desktop), 64-bit Office, missing updates, or incorrect User Account Control (UAC) settings. Here are a few other troubleshooting steps to get this resolved:

 

  • Verify Excel Installation: Ensure you are using the desktop version of Excel, not the web/browser version.
  • Update Software: Update both QuickBooks Desktop and MS Office to the latest versions.
  • Run as Administrator: Close both programs, right-click the QuickBooks icon, and select "Run as administrator".
  • Adjust Windows UAC: In the Windows search bar, type "UAC," open "Change User Account Control settings," and move the slider to "Never Notify".
  • Repair Office: Use the Windows Control Panel to repair your Microsoft Office installation.
  • Check Bit Version: QuickBooks typically requires the 32-bit version of Office/Excel to properly integrate.

 

If the issue continues you may want to reach out to the QuickBooks Desktop Support Team. Agents have specialized tools, like the ability to share your screen, to take a more in depth look at what could be causing the issue. Here's how to get in touch with the team: Get help with QuickBooks products and services.

 

Please feel free to comment below if you have any other questions. I'll be here to help in any that I can.

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