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pdcpa2025
June 10, 2025
Question

Payroll Error Preventing QB Desktop to QBO Migration

  • June 10, 2025
  • 2 replies
  • 14 views

Hello,

My client is currently using QuickBooks Enterprise Solutions - Contractor Edition 24.0. They are trying to transition from QB Desktop to QB Online. Their file has about 30 years of data in it, and clearing errors identified with the "Verify Data" function has been a timing consuming process.

 

I'm down to my last error.

"Error at line 182. 2 paychecks, dated earlier than 2024/01/01, which were not sent to Intuit Payroll service".

 

The 2 paychecks were direct deposits in 2022. Originally, there was an error detected due to a payroll item. The payroll was ran correctly in 2022 and I could not find any obvious issues with the direct deposits. Per guidance I found online, I changed an amount by a penny, saved, reverted back to the original amount, and saved again. This cleared the original error. Because I edited an old payroll, I am getting the error listed above. I've tried rebuilding the file 5 times, each taking almost 2 hours. This has not cleared the error. I tried deleting the paychecks and replacing with a journal entry, this caused validation errors related to payroll taxes.

 

I don't want to resend any old payroll data to Intuit, unless I can be assured it doesn't cause any external issues (tax, employee pay, etc.). Any advice on how to clear this?

2 replies

K
KiazzymaeCQuickBooks Team
QuickBooks Team
June 10, 2025

I appreciate your patience in trying to resolve the error you've been encountering, Pdcpa2025. Please keep in mind that a Journal Entry is not considered a valid payroll transaction, which is why it has caused discrepancies in your payroll reports for 2022. Therefore, it’s important to recreate deleted paychecks as paychecks to ensure your payroll records remain intact, especially for tax purposes.

 

To resolve the error, you'll need to send the modified direct deposit to our system to ensure proper syncing. Rest assured, this will not impact your payroll reports or external matters, as long as the transaction is accurately recreated down to the last cent.

 

Let’s start by voiding the affected transaction to clear it from the system. Before you proceed, please ensure to take a screenshot of the transaction to preserve its details for accurate recreation.

 

Next, you'll need to send the voided paychecks to the system to sync everything. Here's how: 

 

  1. Navigate to the Employees menu, then select Send Payroll Data.
  2. In the Items to Send section, make sure the direct deposit amount is zero.
  3. Click Send.
  4. Enter your payroll PIN, then select OK.

 

After you've sent the voided paychecks, you'll need to recreate them to ensure your payroll records remain accurate and up to date.

 

Once everything is good, you can then proceed to migrate your QuickBooks Desktop file to QuickBooks Online. 

 

Additionally, remember to categorize your transaction to keep them well organized.
 

If you have any further concerns, please don't hesitate to let us know by replying to this post. The Community is here to support you always! 

SIAB
SIAB
Level 2
June 10, 2025

@pdcpa2025 

If the Rebuild Data utility cannot fix the error message, your client should consider purchasing a third-party service to fix it. Ask them to contact @Fiat Lux - ASIA directly for details.

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