Employees & Payroll

Our bookkeeper does our payroll...a few months back she over paid an employee by 2k (the employee returned the money) and recently she double paid a terminated employee almost 1k (never got that money back).   Is there not a way for her to do a payroll draft that is sent to me and I can review the paystubs prior to money being sent to the employee? We use QB online she uses desktop pretty sure that isn't the issue. Thanks

This is our first week using Auto Pay, plenty of funds available, says employees will be paid automatically on the correct date.

I called in and was told to speak to payroll risk. The numbers provided do not go to this department. I have spoke to 10 different agents in Canada and the US today. Noone knows how to get this department or how to fix this problem. Help!

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Can anyone help with adding a dollar amount to Box 32 on the T4 slip? 

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payroll problem

We pay our payroll tax from a different bank account than is used for employee paycheques. I expect this payment to be recorded correctly from the Payroll Tax Centre by selecting the appropriate bank account with the Bank Account selector. However, what I select here (the red and grey rectangle) makes no difference.The payroll tax payment is always recorded as coming from the bank account specified in my payroll settings. For me, this is the account that paycheques come out of, which is not the account tax comes from. The only way I can record my payroll tax payment correctly is by going into setup and changing the Bank Account field to the bank account payroll tax is paid from. But unless I misunderstand, if I leave it set to this account, paycheques will also be paid from that account, which I do not want. 

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I know there are no CPP and EI deductions, yet it is taxable. How do I set this up for an employee who will get a lump-sum?

My company has an agreement that we pay 2% vacation pay paid out on every cheque and then we have a company wide paid week off in the summer. How can i input this in QBO as it defaults to 4% and wont let me change it.

I process Bi Weekly Payroll.  I want to add a monthly cell phone reimbursement.  How do i do this?

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We have just switched to QBO for our payroll. We use accrual accounting. Our pay periods are bi-monthly. We just paid our employees for the first time with QBO; the pay period was December 16-31, 2021. However, when I look at our P&L for December the pay is not there; I found it in the January P&L. How do I change this pay to reflect the December P&L?

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My client forgot to allocate Dec 25 as a stat holiday. The total paid to the employee is correct since this is only a reclassification but the accrued vacation to Dec 31 will be overstated. Can I just correct this by allocating a day in the first pay of Jan as stat holiday?

I paid out all accrued vacation pay and all paystubs still show vacation $ available. Why is this still showing?

I'm not sure what's wrong. There's no confirm test transaction button to press, and no transactions. No errors either. I'm at a loss.

I would like to e-file our payroll tax payments but can't see where to do this. When I look at the statement of account it says E-Filed: No but I don't see an option on e-filing

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