AskedWhere can I find contact information about my subscription? I’m being billed different amounts each month and never the same date.

Hi there Panko Dance,

I'm glad that you're keeping an eye on your monthly expenses and have caught the different billing amounts and dates. Typically when this sort of thing happens, it means that you have another account that you may have accidentally created or that you don't know about. I'll guide you with checking your subscription information and let you know a way to check for a duplicate account.

QuickBooks Online's subscription information, including billing invoices, can be found directly in your account. Follow the steps below to see how to find it.

1. Select the Gear icon while logged into your account.
2. Choose Account and settings.
3. Select the Billing and Subscription tab.
4. Choose View payment history.

This section will give you the option to open, download, or print your monthly statements. The statement gives you a breakdown of your subscription information and what you're paying for.

Next, here's how you can check for a duplicate account. First, you'll need to exit out of the account settings section. Once you have, follow these steps.

1. Select the Gear icon.
2. Choose Switch company.

This feature takes you to a list of accounts related to your login credentials, separated into active and inactive accounts. If you're seeing a duplicate here, you can select it and then cancel the account if you no longer wish to receive charges. Here's an article that goes over that process: Cancel your QuickBooks Online subscription

Feel free to get in touch with QuickBooks Online's support teams if you're having trouble with that or aren't seeing another account. We'll help you track down the charge and let you know how to move forward.

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

Social Media: Facebook and Twitter from Monday to Friday between 9 a.m. and 8 p.m. ET

I hope that helps! Have a great week.