Desktop - I have a vendor credit. I applied some of the credit to a new bill, but the original amount of the credit still remains available. How do I fix this?

Hello, @nancy40. Your vendor credit and bill have desynced, making the credit appear unused. I recommend manually toggling the transaction type to refresh it in QuickBooks Desktop.

To begin, here's how:
 

1. Go to the Supplier Centre and select the supplier in question.
2. Locate the Supplier Credit in the transaction list and double-click to open it.
3. At the top of the window, change the radio button from Credit to Bill.
4. Click Save. When the system warns you about changing the transaction type, click Yes.
5. Immediately change the radio button back to Credit and click Save & Close.
6. This often unsticks the calculation and updates the remaining balance.

If the credit still shows the full amount, it likely wasn't fully linked to the bill payment transaction. In this situation, finalize the Link in Pay Bills. Here's how:
 

1. Go to the Suppliers menu and select Pay Bills.
2. Select the Bill you want to apply the credit toward.
3. Click the Set Credits button at the bottom of the screen.
4. In the Credits tab, ensure the credit is checked. If it only partially covers the bill, ensure the Amount to Use column reflects only the portion you want to apply.
5. Click Done, then click Pay Selected Bills to record the link.

For more details, feel free to check this page: Pay bills in QuickBooks Desktop.

You can click the Reply button if you have other questions about the program.