It's good to have an accountant user reach out to the Community. It's vital you're able to view your clients in alphabetical order from the drop-down.
QB Online is designed to show the clients in alphabetical order by default. Since your account isn't showing that, I recommend clearing cache and cookies on your browser. Doing this will help fix most issues the site may be having. Here's an article which shows you how to do that: How to clear Cache and Cookies. Give this a try and if you're still having issues, I recommend contacting our support team using this link.
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