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February 17, 2020
Question

How come my "Go to client's QuickBooks" drop down menu is no longer sorted by alphabetical order? Any fixes?

  • February 17, 2020
  • 1 reply
  • 0 views
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1 reply

Level 5
February 17, 2020

Hi there, 

 

It's good to have an accountant user reach out to the Community. It's vital you're able to view your clients in alphabetical order from the drop-down. 

 

QB Online is designed to show the clients in alphabetical order by default. Since your account isn't showing that, I recommend clearing cache and cookies on your browser.  Doing this will help fix most issues the site may be having. Here's an article which shows you how to do that: How to clear Cache and Cookies. Give this a try and if you're still having issues, I recommend contacting our support team using this link.