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December 13, 2019
Question

On my supplier page the total open at the top does not equal the bills less the payments?

  • December 13, 2019
  • 1 reply
  • 1 view
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1 reply

Level 5
December 13, 2019

Hi there, 

 

I appreciate you reaching out to the Community. I'd be happy to give you a hand with this.

 

In QuickBooks Online (QBO), the open balance section on your supplier screen composes of the total amount of bills/payments as well as the overdue that was created on that specific supplier. What you've described can happen when:

  •  Bill payments that aren't applied
  • Journal entries aren't being applied
  • Supplier credit that aren't being applied

Floating credits on a supplier can affect the numbers as well.

 

For further assistance, I recommend contacting our phone support team using this link