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Manage Suppliers and Expenses for

Manage Suppliers and Expenses for

  • 2,274 Topics
  • 2,769 Replies
2274 Topics
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kimberly-troestNew Member
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sheilap1
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doug129
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jmartin6
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Laura Parker
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houseofherbs-tt
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LARofTRA
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neil57
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4KC
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How can I get Intuit to take an urgent payroll situation seriously? I've had an open ticket for 65 days now. Can't run payroll and QB is filing error-filled tax forms.

Our nonprofit currently is unable to pay our employees due to an internal issue within QB that only Intuit has access to fix, and to make things worse, QB has been automatically filing incorrect tax forms with state and federal agencies due to this internal glitch. It has been 65 days since we notified Intuit support and they opened a problem ticket. We discovered in December 2024 last year that QBO payroll had miscalculated gross salary and taxes for one of our employees for the 2024 tax year, which was going to cause an error in the W2 forms scheduled to be automatically filed on January 15th. I immediately called Intuit QB Support to notify them of the issue, and they started a payroll corrections case for us. I let them know that it needed to be resolved before W2s get filed on January 15th, and they assured me that they would get it fixed before then. Not only did they NOT get it fixed (and therefore filed W2s that were incorrect), it is now 65 days later, and our

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dave65
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ITGuy
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Employee Reimbursement Liabilities

An employee made a purchase with personal funds and submitted for reimbursement.I followed the directions here: https://quickbooks.intuit.com/learn-support/en-ca/help-article/payment-methods/reimburse-employee-quickbooks-online-payroll/L1ncPvsZl_CA_en_CA After creating the journal entry, the "Employee Expense Reimbursements Payable" liability account shows a corresponding positive balance. I then added the reimbursement to the next paycheque (managed through QBO payroll), as specified in those directions, and the employee was paid. However, the liabilities account is still showing the positive balance. It seems like there was no record created automatically when I paid the reimbursement to the employee. What additional step do I need to do to zero out the liabilities account now that the reimbursement has been paid?

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moorookacarclini
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JKoepp88
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ubittohq
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torontoanjuman
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grupobd19
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Aliye-Ilaslan
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Soha-Mostafa
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hg558001
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info2090
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lmliquorslex
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nbiswah
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Mukul-Bhargava
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withmaster1409
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kgolnick
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