Other Questions

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Have checked app updates, thinking something needed  updating. Not updates available

Last time I was in the app. the data was visible but now I can’t find it at all.

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I can’t receive telephone support either so a chat would be good if possible. Posting to the community is my only support option.

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My categories (expense) have all disappeared back to when I started using QBs is it possible to get then back. Thanks

I don't know 15-170

I am trying to upload Purchase Orders via Spreadsheet Sync. When I selected the PO template, I got the following message:Good news! There is a new version of this template. Please visit the template library to get the latest version.How do I go to the template library to update the template? Also, the template is not working, and most fields are not displaying the drop-down menu.

Close my quickbooks account

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I can not load all of my QuickBooks data on the app. This has been for about 1 week.

The client has changed to use Quickbooks in Jan 2024 (change from Xero to Quickbooks). The client lodged payruns for July -Dec 2023 via Xero and marked as final. The client created a first pay run from 1 Jan 2024 from Quickbook and lodged successfully.  Howerver, the period on employee's income statments (showing on employee's Mygov) is incorrect. It show the period start from 1 July 2023, not 1 Jan 2024.   On the employee's income statment it should show 2 income statments from the same employer- as the client changed to a different payroll software during the financial year. The client didn't  import YTD earnings to the Quickbooks .1) Xero - 1 July - 31 Dec 2023 2) Quickbook - 1 Jan - 30 June 2024 - however now it shows 1 July 2023All the other data seems correct, except for ther period on income statement lodged via Quickbooks.Do you know how to fix the issue to show the correct period. All the other data seems correct

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we can't do the online chat with the customer service because of our invalid phone number

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In the past the transactions are categorized either as an Expense or a Deposit which has been correct. Now all the transaction brought in by bank feeds are being categorized as Deposits. I have not altered any Settings or changed any information. Could it be the bank changing its banking app?

I recently noticed that when I was logging into my account using Chrome, it would go to the point where I could add the credentials but after that there was a constant sand clock showing.    I tried to seek help from someone in QBO and I was advised that there was an issue with QBO and I should use Edge.  It worked fine but I am still not able to log in thru Chrome.   Is there indeed an issue or someone tried to get rid of the issue for the time being. 

I am unable to search for transactions and match recipes to them easily without this function. Can someone please assist.

I am trying to link a Coast Fuel credit card and I keep getting error 103. My password and user ID are correct so I am not sure what the problem is.

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