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May 29, 2024
Question

Is anyone else have all their transactions showing in the received column only and not in the spent?.

  • May 29, 2024
  • 1 reply
  • 1 view
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1 reply

Level 4
May 29, 2024

Thanks for posting in the Community, maria-rawhiti-st!

 

Can I ask what bank account you're having issues with the downloaded transaction showing reversed in QuickBooks Online? 

 

There was a reported incident a few days ago with Greater Building Society Bank standard feed connection downloading money out transaction as received and vice versa. However, the incident has been resolved by the engineers and fixed the scripting of the downloaded transactions.

 

If the issue persists for your QBO account, I recommend contacting our Customer Care Team. That way, our care agents can check your account and raise a ticket to our banking team to help check the account connection.

 

How to contact customer support:

 

  1. Click on the Help (?) icon.
  2. Select Assistant and enter Contact support in the chat field, and then click the Send icon.
  3. You'll be asked about your concern, and you'll need to enter and send it.
  4. If you can't see any related topics to your issue on what they shared, select No, get me a human.
  5. Then, click Contact Us.
  6. Choose either Callback or Chat.

 

To check the availability of our live experts, please visit this article: QuickBooks Online support hours.

 

Post again in the Community if you have further concerns about bank transactions in QBO. I am here to help.