Talk to Sales: 877-683-3280

Hours

Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST

Product support & help

Need help signing in?

Question

Access to my desktop by QuickBooks Suppport

Forum|Forum|2 years ago
July 12, 2024
2 replies
5 views

No text available

QuickBooks Desktop

Level 1

Any specific concern? Do you need Support to access your machine or else?

Yes, The person downloaded Zoya to my hard drive.

Level 1

What is Zoya?

How did they access your machine?

Using Teamviewer, Glance, or else?

QuickBooks Team

QuickBooks Team

Hi DEp1976,

Welcome to Community! It's important that you get the support you need, so you can complete your QuickBooks goals as soon as possible!

To help you with recovering your data from your hard drive, I suggest reaching out to our QuickBooks Desktop Support team at 1-833-317-2226, Mon-Fri: 9am-8pm ET. They have the tools to guide you with recovering and restoring your data in a safe and secure environment.

Please feel free to reach back out, if you have any other questions. We would be glad to help!