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L
leo-tanner
October 12, 2025
Question

Anyone using the Desktop app, and recently found that the left side menu is collapsed but cannot undo when pressing on the uncollapse button next to the company name?

  • October 12, 2025
  • 1 reply
  • 5 views
No text available

1 reply

R
RusimyhrQuickBooks Team
QuickBooks Team
October 12, 2025

I appreciate you reaching out and providing the details, Leo.

 

First, does this happen often, and have you tried updating your QBO Desktop app? If not, I recommend starting with an update to ensure you receive the latest fixes and improved compatibility.

 

If the issue persists, you can uninstall the app completely and reinstall it to ensure a fresh installation that can resolve any setup-related errors.

 

In the meantime, you can continue working by accessing QuickBooks Online through your web browser. This ensures uninterrupted access to all QuickBooks features while the issue is being addressed.

 

Don't hesitate to reach out if you have any additional questions or queries. The Community space is available 24/7 to further assist you.

L
leo-tannerAuthor
October 12, 2025

Hi

 

This only started happening for the last week or so. I do not have this issue with our Canadian books, but is happening on the US books. 

 

Have already uninstalled and reinstalled, yet still the same issue.

R
RheaMaeHQuickBooks Team
QuickBooks Team
October 12, 2025

Thank you for taking the time to troubleshoot the issue with the collapsed left-side menu, Leo. I'll guide you to our dedicated support channel to ensure this issue is resolved quickly and to help get everything running smoothly again.

 

Our live support team has the tools and expertise needed to securely assess your situation, identify the root cause, and guide you through the next steps.

 

Here's how to contact them:

 

  1. Navigate to the (?) Help menu.
  2. Select the Search tab and search for questions or keywords.
  3. Click Contact Us.
  4. Enter your concern, then select Continue.
  5. Choose Chat or Callback.

 

To ensure you receive timely assistance, please check our support hours: Get help with QuickBooks products and services.

 

If you have any follow-up questions, feel free to leave a comment below.

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