Thanks for reaching out here. It's important that all areas of your QuickBooks Online account are up to date. I'd be happy to provide more information so you're on the right track with your QuickBooks goals!
If you'd like to add another user to the account, this helpful guide will walk you through the process. In addition, you can invite an accountant to your books by following these steps;
1. Sign in to QuickBooks Online as the Primary Admin
2. Go to Settings ⚙ and select Manage users
3. Select the Accounting firms tab
4. Hit Invite
5. Enter your accountant's email address and select Save
QuickBooks emails an invite to your accountant and provides them with the steps to connect your accounts.
If you require additional assistance please don't hesitate to contact us. We'd be happy to work with you in real time and ensure you're able to add the information as soon as possible.
Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat. Social Media: Facebook, Twitter, and Instagram. Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
Feel free to reach back out if you have other questions. We'd be glad to assist!
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