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L
lsrjm1955
November 3, 2025
Question

Create bill screen will not close after choosing save and close

  • November 3, 2025
  • 1 reply
  • 5 views
No text available

1 reply

A
Anonymous
November 3, 2025

Hello there, @lsrjm1995.

 

May I know if you received an error when attempting to save the bill? There are times that the systems needs you to fill in a specific field in order to close the screen (like sales tax or classes).

 

If none, this may be because of the piled up data on your browser. With that said, I recommend logging in to an incognito browser to have a clean slate. This does not store data and will help you browse websites smoothly.

 

If the same thing happens, I suggest using a supported browser.

 

Feel free to add a reply below if you have other concerns when creating bills. Stay safe.

L
lsrjm1955Author
November 9, 2025

The bill is saved successfully then the bill I just created reappears on the screen. Save and close and the bill reappears on the screen. Tried closing the screen by hitting the "x" in the top right hand corner of the bill. Nothing happens. 

J
JaneDave_IQuickBooks Team
QuickBooks Team
November 9, 2025

Your effort to provide additional information regarding your concern is well-appreciated, lsrjm.

 

To effectively resolve your issue and ensure that all troubleshooting steps have been taken into consideration, I recommend contacting our Live Support team directly.

 

Since this is a public forum, our live experts can securely access your account and conduct a thorough investigation to identify the root cause of this unusual behaviour you're experiencing.

 

Here's how to reach them:

 

  1. Sign in to your QuickBooks company using any supported browser.
  2. Select the Help (?) icon.
  3. Scroll down to select the Contact Us button and follow the prompts.
  4. You'll be able to request a callback or start a live chat with  an expert.

 

You can also refer to this page to know the availability hours of our experts: Support hours.

 

Feel free to reply to this post if you need further assistance.

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