credit on AR summary but customer balance is zero

Hi there,

Glad to have you message us here. It's important you're able to get the help you need. I'll be glad to point you towards the right direction so you can get the resolution you need. QuickBooks is a versatile program that offers endless abilities when it comes to managing your accounting. 

Based on what you've described, I encourage you to reference the following variables that may be causing the discrepancies on your report: 

• Reporting dates: It's important to make sure your report dates include the transaction in question.
• Cash vs Accrual: Since the report amounts can report differently due to the accounting method, I recommend checking the method you're using on your reports. You can change this setting while running your reports by selecting the Cash or Accrual radio buttons under Accounting method.

I also recommend clearing cache and cookies on your browser. Clearing cache and cookies helps with fixing most browser issues. You can do this by following the steps in this article: Clear Cache and Cookies. If you're still having issues after verifying the info above, I recommend contacting our support team so they can take a closer look at the issue. You can contact our support team using the details below:

• Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
• Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
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If you have any other questions, feel free to reach out here. I've got your back.