For years I have uploaded receipts and matched them to bank transactions. Suddenly this has stopped working. It says processing for ever. Help!

We understand how difficult it must be for you to encounter unexpected challenges uploading receipts and bills, especially since this workflow has been dependable for years, Ian.

The steps you’ve taken, like clearing your cache and using a supported browser, are great ways to address potential browser-related problems.

Since the issue persists, we recommend contacting our phone support team for more in-depth assistance. They have the tools and expertise to investigate the issue further and provide a solution.

To contact our phone support, please follow these steps:

1. Go to the Help icon.
2. Choose the Search tab.
3. Click the Contact Us button and enter your concern.
4. Select Continue.

You can check out this article to learn when to contact them: Get help with QuickBooks products and services.

If you have any further questions or require additional assistance, please add a comment below. We are here to help.