Good morning everyone, Just signed up as an accountant, but the ProAdvisor training page Doesnt load (saying my fist and last name are missing. Any Advice?

Your proactive approach to troubleshooting is greatly appreciated, Marcus.

The error you encountered indicates that your Intuit Account profile does not yet have a name added. Please note that this profile is separate from your ProAdvisor profile and is required to access the Training tab in your QuickBooks Online Accountant (QBOA) account.

Here’s a guide on how to fill out the details in your profile:

1. Login to your QuickBooks Online Accountant account.
2. Click the blue icon with the first letter of your name.
   
   
3. Select Manage your Intuit Account, then click Profile.
   
4. Enter the required information, especially your Name.
   
   
5. Click the blue icon with the first letter of your name again, select QuickBooks Online, and then click Continue.
   
   
6. Login again to your Accountant account.

If the issue persists after completing the steps mentioned above, you can also refer to this article for troubleshooting steps for accountants. Additionally, let me connect you with our Live Support team so they can take a closer look at the issue. This will ensure you receive the most accurate and timely assistance.

1. To your QBOA account.
2. In the upper right-hand corner, click Help.
   
3. Select Contact Us.
   
   
4. Then state your concern on the box, and click Continue.
   
   
5. Choose either the Chat or Callback options.
   
   

If you have other concerns, feel free to add a reply.