Has anyone had issues printing paystubs? worked great till this week

Hello accounting485,

I know mid-week is a big time for payroll for many business owners, and it looks like you're working on yours this morning to get prepped to pay your employees. I've got some troubleshooting you can try for resolving the issue you're running into with printing the paystubs from QuickBooks Online Payroll.

With more detail about what issue you're running into exactly, I'm confident we can get to the bottom of this. Not to worry, I have some more general steps you can try in the meantime to see if they help you get back on track. The steps I have are directed at troubleshooting Internet-based things such as cache, the Internet connection, and browser type. These are useful to ensure the cloud can work properly and you can complete your tasks in QuickBooks Online. Here are those steps.

• Clear browser cache if using a browser
• Clear the app cache if using the QuickBooks Online app for Windows or Mac
• Try a browser if using the app
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

Go through these one-by-one and try printing again after each. If you find that one of them solves the problem, you should be good to go without trying the rest. I recommend giving each of these a shot if the ones you try aren't solving the problem.

If you reach the end of those steps and are still having trouble, I invite you to contact the QuickBooks Online support team using one of the options below. This gives us the opportunity to collect all the details about what's going on and work with you one-on-one to take care of this.

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

I hope you have a great rest of your day!