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November 28, 2025
Question

How do I change the email where quickbooks sends notifications when a client pays by credit card?

  • November 28, 2025
  • 1 reply
  • 3 views

My old accountant is getting the emails.

1 reply

QuickBooks Team
November 28, 2025

Hi, Mike548.
 

To ensure you're receiving these notifications at the correct email address, you'll need to update your account email through the Account and Settings section in QuickBooks Online (QBO). 
 

Here’s how to update the email:
 

  1. Go to the Gear icon in the top right corner.
  2. Select Account and Settings.
  3. Go to the Company tab.
  4. Under Contact Info, update the Email.
  5. Click Save, then Done.
     

On top of that, It’s also important to update your email in your Merchant Services account so that your deposit confirmation emails get sent correctly.

Here's how:
 

  1. Go to the Account menu and select Account Profile.
  2. In the Contact Information section, click Edit and update the required information.
  3. From the dropdown menu, choose the Reason for this account change.
  4. Once done, click Submit.


If you have any questions or need help, feel free to leave a comment below. We’re always happy to assist you.