Getting prompt support with your QuickBooks Online account is definitely a necessity. Here at QuickBooks, we know you rely on your QBO account to complete your daily business tasks, and I want to make sure you're given the help you need.
If you're looking for account-specific assistance (e.g. billing inquiries, complex account setup questions, status inquiries), you should reach out to our tech support team directly. These agents will have access to your account information and they'll be able to sort out your questions in no time.
If you have more general "how-to" questions, the Community is a great place to reach out for help. Feel free to leave your questions in the comments section of this thread, and I'd be happy to get back to you with more information.
I hope this helps point you in the right direction.