Thanks for reaching out to the Community about your concern, jillkeiley-me-co.
We’ve streamlined our process when contacting our QuickBooks Online (QBO) Care Team. You can ask for real-time assistance via chat or speak with one of our agents through our callback process.
When choosing the latter option, our support team will call you based on the scheduled time (entered in the contact window). To resolve your concern, I recommend reaching out to our support team. They can confirm if the phone number and person who contacted you is from QuickBooks.
I want to ensure you get acclimated to the features and tasks you can do in the online program. That’s why I’m adding a link to our self-help articles: QBO guide. These resources contain topics about banking, payroll, managing your account information, taxes, running reports, handle customer or vendor-related activities.
Reach out to me again if you have other QuickBooks concerns. I’ll jump right back in to assist further. Have a good one.
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