I am trying to download a report called tax details. When I press download it does nothing

Hi, there. We can check your browser's pop-up settings and refresh your temporary internet files to ensure the download trigger isn't being blocked.

When a button is unresponsive, it's usually because your browser is preventing a new window or file from opening. This often occurs after an update or when excess temporary data is stored, which can cause the page to freeze or ignore your request.

To resolve this, let's refresh your browser to clear out any temporary data. Afterward, log out and sign back into your account to establish a fresh connection for your report.

You might want to consider using a private or incognito window. This determines if your browser is causing the issue, as these modes operate without using stored data. Furthermore, switching to a different browser, like Google Chrome, often provides a more stable experience for downloading reports.

Feel free to post here in the Community if you have other questions or concerns. We're always here to assist.