I am trying to start a chat but it keeps giving me a server error message?

Hi cheryl-bicycleca,

Getting error messages when reaching out to support can be a time-consuming process. It's important to me that you get the support you need so you can enjoy the endless benefits of QuickBooks Online. The program is designed to reduce your workload allowing you to save time for the things you enjoy. 

A good way to fix these errors is clearing cache and cookies on your browser. Using this method helps refresh your browser allowing it to function efficiently and free from errors. Here's an article which shows you how to: Clear Cache and Cookies. 

Let me know if this info helps. If you need further assistance, I suggest contacting our support team so they can take a closer look at your account. Here are the contact details: 

• Schedule a Callback or Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.
• Social Media: Facebook, Twitter, and Instagram.

Feel free to ask questions in the comments below. I'm here to help. ​​​​​​​

Hi, 

We were trying to migrate from desktop to online version however, our target size is exceed the target limit. 

We have been trying to contact your advance migration team but have not reached to anyone who can help us. 

Please point us to the right direction. 

Thank you so much. 

Amy Gao

Elegant Woodwork

[phone number removed]

[email address removed]