I have an error code "paycheque sync error" and was asked to contact support

Hi there jockbrae-farm-gm,

Thanks for letting me know what error you're getting and that QuickBooks Online Payroll is prompting you to connect with our support team. I can guide you to the members of our team to connect with to take a look at and resolve this issue with you.

While the QuickBooks Community is a good avenue of support for some issues, such as how-to questions and some errors, for errors like the one you're seeing, connecting with our phone, chat, or social media support team is best. This is because we'll want to verify a number of details with you, including account details so that we can look at what's happened from the back-end system. The community is a public forum, and, to protect your account information, we cannot exchange those kinds of details here.

What you can do instead is reach out using one of the following options, each of which offers a private avenue of support to speak with a member of our team.

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

Social Media: Facebook, Twitter, and Instagram.
You can also check the Get help with QuickBooks products and services article for the support hours.

I encourage you to give us a shout as soon as you have a moment! I know payroll can come with deadlines, and I want to ensure we address this as quickly as possible.

Have a great day. 🙂