Question

I have multiple members on my team with the same information both Archived and active. How can I merg them all and sync to QuickBooks Desktop

Forum|Forum|1 year ago
May 21, 2025
1 reply
2 views

No text available

QuickBooks Desktop

Level 10

You can merge duplicate team members in QuickBooks Time through the Merge team members section, jhogan590.

When the employee's profile information, such as first name, last name, and email address, matches, you can merge them in QuickBooks Time. To do this, here's how:

Sign in to classic QuickBooks Time.
Go to My Team and select Merge team members.
Select the first user profile you want to merge. In the second box, any eligible worker profiles will appear that can be merged with the first selected user.
Choose the duplicate user you would like to merge.
Click Merge.

Moreover, please note that QuickBooks Time only syncs approved time data to QuickBooks Desktop (QBDT). It does not update your employee list, as QuickBooks Time does not modify any information in your company file during the integration. Please see this article for more insight: Integrate QuickBooks Time and QuickBooks Desktop using Web Connector.

Additionally, please ensure you approve timesheets before exporting them to QBDT. Once approval is complete, you can proceed to export the approved hours.

If there's anything else you need or concerns about merging team members and syncing data to QBDT, just let us know in the comments. We in the Community will always be ready to help you out.

J

jhogan590Author

Merge option is not available in My Team

G

GebelAlainaM

QuickBooks Team

I can see the importance of merging your team members, jhogan590. We can perform the basic browser troubleshooting steps to see the Merge team members option in your QuickBooks Time account. Let's get into the details.

Occasionally, QuickBooks encounters difficulties with certain features due to an excess of cached files in your browser. To fix it, let's perform the browser troubleshooting process.

First, restart your browser. Then, log in to your account in a private browser and check if you can see the Merge team members option. You can use these keyboard shortcuts to launch a new private window:

Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Microsoft Edge: Ctrl + Shift + P
Safari: Command + Shift + N

If it fixes the issue, go back to the regular browser and clear the cache. Doing this will eliminate outdated files or data that cause system issues and glitches. Otherwise, you can use another supported browser.

If the issue persists, I recommend contacting our Live Support Team. They have the necessary tools to securely check your account set up via a screen-sharing session and investigate further on the issue.

Once the option is available, you can proceed with syncing your data to QuickBooks Desktop using Web Connector.

Please return to this thread if you have other questions about merging and syncing your team members in QuickBooks. We're here to answer them.

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