You've made a great choice using QuickBooks Online paired with our Payroll add-on to keep your business' finances in check and to make sure that your employees are paid accurately and on time. I know how important those tasks are, and I also know that the paperwork and taxes that are part of the payroll are also crucial to have done correctly. I want to give you a hand.
I see that you're already familiar with how to print your PD7A forms which is excellent news. It looks like you're on the right track. There aren't really enough details in your original post for me to advise you on how to resolve your issue, so I want to invite you to provide some additional details on what's going on. Are there problems with 8 of your 9 employees' forms? Are you missing a form? Please let me know exactly what's happened. I want to help you get to the bottom of this.
If you'd prefer to work this out in real-time with an agent outside of the Community so you can share your screen and some account details that shouldn't be shared here in the Community, here are some ways you can reach out:
Phone: Call us at 1-855-253-1536from Monday to Friday between the hours of 9 AM and 8 PM EST. Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Social Media: Facebook, Twitter, and Instagram.
I'll be on standby should you want to share more information. Have a great weekend!
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