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J
jsdequipment
August 7, 2023
Question

I keep getting an error 404 when trying to sync my bank transactions, only on the android app, it works fine on my computer.

  • August 7, 2023
  • 1 reply
  • 1 view
It just started doing it, I've tried resetting everything and re entering my bank info with no change. Syncing my bank (Scotiabank) has had constant issues since QuickBooks introduced two factor authentication. Nothing seems to work properly and QuickBooks has been no help at all

1 reply

T
Trish_TQuickBooks Team
QuickBooks Team
August 7, 2023

Hi jsdequipment,

 

Thanks for reaching out to us here.  It's important that you're able to update your transactions from Scotiabank to QuickBooks Online.  Due to some product limitations within the app, we recommend logging into your QuickBooks account from a web browser.  This will enable you to upload your transactions successfully, so you can review and categorize them in a timely fashion.  

 

Should you require additional assistance, please don't hesitate to contact us outside of Community.  

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.

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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

Feel free to reach back out if you have other questions.  We'd be happy to help!


 

 

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