I live in Canada and just started using mobile QuickBooks. It is not calculating mileage correctly eventhough start and end points are recorded correctly. Please advise

Hi there, 

Recording your mileage is an important step for a small business owner. It's important that you're able to claim all of your mileage related to your business when tax time arrives. I'll help you sort out the reason why your mileage may not be recorded properly. 

When you're using the mileage feature, it's essential that you have your phone's data turned on at all times. The GPS tracking system works with your data. Additionally, it's important to turn on your phone's location services. This is found in your phone's settings, so the steps to turn this on will depend on which device you're using. 

Make sure QuickBooks Online has permission to run in the background while your phone is using data. Depending on your device, you may have one or two settings to enable.

While battery/memory optimization settings are great for stretching battery life, memory, and data, they can make your app delay or divide trips unexpectedly when they’re activated. Each device type has different settings that optimize battery, memory, and data. 

These tips should get you back on the right track for your next trip. If you still have questions or concerns about mileage and QuickBooks Online, please reach out to our tech support team. 

Cheers.