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February 28, 2026
Question

I’m creating a US client via Direct Billing to get the QuickBooks discounts, but the billing address is locked to Canada. Can you guide me to create a US client correctly

  • February 28, 2026
  • 1 reply
  • 1 view
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1 reply

RazzieE
QuickBooks Team
February 28, 2026

Hi there, Junna. Before I proceed, can you confirm whether your QuickBooks account profile was originally created under the Canadian region?   

 

If your account is based in Canada and you're trying to add a U.S. client via Direct Billing, the address is locked to Canada because subscription billing is region-locked to the country where your account was created.   

 

If you have follow-up questions, please don't hesitate to click the Reply button.